The digital revolution has seen the most challenging time in the history of global commerce destroying traditional business models as we know them.
As consumers’ appetite to adopt new innovations at an extraordinary rate of change continues, retailers are struggling to keep up. Only those brave and agile enough to adapt will survive. Those that don’t are not likely to trade past 2020.
At Tech. we focus on what retailers and commerce companies need to do to survive the next phase of the digital revolution. 3000 people from 800 companies will come together to learn, network and create new partnerships on driving the commerce industry forward. 180+ speakers will delve into the latest technologies, organisational structures and customer innovations that can be implemented as soon as you return to the office. 100+ exhibitors and partners will demonstrate how they can partner with you to ensure you have a digital-first business that always delivers for the customer. 20+ universities will bring future tech talent to the event to change the perception of retail and commerce as a dynamic and exciting career prospect. 100 startups will showcase the boldest innovations currently on offer across the commerce sector that can be implemented into your business today.
For those wanting to trade past 2022 Tech. is the most important two-day festival of digital commerce and the technology driving it.
Ben Blake - VP & Global Head of Consumer Marketing - Hotels.com
Ben and his team are responsible for delivering Hotels.com primary objective which is to “Be Customer Centric”. He leads a group of marketing channels and customer teams including Brand, Affiliates, Customer Marketing and Insights (including CRM), Loyalty, Mobile marketing, customer economics and customer experience.
The biggest names in the business. Geniuses of commerce technology from the companies leading the way.
Being able to democratise and weaponise your data is a necessary foundation for any successful business and done properly, will be a game-changer. Businesses armed with the right data skills and understanding will win because they will be equipped with the knowledge necessary to make smart decisions and provide better customer experiences.
Ownership of the traditional consumer-retailer relationship has fundamentally shifted. The retailers that will succeed will be those who are able to deeply understand their customer, exceed their expectations, adapt quickly to change, and become truly customer-centric by placing their customer at the heart of everything they do.
Brick & Mortar
The role of the physical store is changing and the retailers that do not evolve with the times will lose. The companies that are winning are those who are transforming their stores into experiential spaces where technologies are used to remove friction from in-store processes and collect on valuable customer insights.
Whats on: Discovery
Retailers need speed, agility and early innovation to disrupt before their competitors do. This is where the start-up zone at Tech. comes into play. Discovery at Tech. provides retailers with a platform to find that next innovation, while giving 100 tech start-ups the opportunity to flaunt their wares to a room full of influential decision-makers in retail technology. The perfect opportunity for start-up's who have the technology that is going to change the face of retail to show it off!