Agenda at a glance 2019

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09:00
    • Mainstage
    Main Stage
09:20
    • Mainstage
    Main Stage
10:10
    • Mainstage
    Main Stage
    Be prepared to leave this session with your eyes open on how tech really can have an impact.
10:40
    • Track 4
    Track 4
    Key learnings include: Learn what moving to a devolved leadership model can unlock (discussing the cases of Inditex and Primark) Learn why the technology to support this environment is very different ...
    • Track 3
    Track 3
    Key learnings include: An exploration into the future of mobility Learn how Toyota are working with Deeper Blue and using data, technology and personalisation to become truly customer-centric  
10:45
    • Tech. Sprint
    Tech. Sprint
10:55
    • Platinum 2
    Platinum 2
    Key takeaways include: Learn about what’s behind the explosion of challenger banks/fintechs Hear how challenger banks and fintechs are working together to create meaningful customer experiences Discov ...
    • Platinum 1
    Platinum 1
    Key learnings include: A dive into ‘Home Commerce’ – a definition and a vision of the future How Hello Alfred is working with CPGs and using big data to launch new business initiatives and revolutioni ...
11:00
    • Discovery Stage
    Discovery Stage
    Bringing 5 start-ups to the forefront to battle it out in front of a panel of judges, this session could be where you discover the next innovation capable of changing the face of retail and commerce
    • Workshop
    Key learnings include: Attendees will understand the changing role of customer facing employees in the bricks and click world of retail Attendees will understand the importance of human interactions i ...
11:05
    • Track 4
    Key learnings include: Learn how blockchain can be used in commerce to trace product provenance Deep dive into existing blockchain technologies – and where retailers should be placing their bets Learn ...
11:30
    • Track 4
    Key takeaways include: Learn what AI is and what it is not Learn about the future challenges and opportunities for AI – including philosophical and ethical issues – and how these will impact your reta ...
    • Track 3
    Key learnings: E-commerce pricing strategy – dos and don’ts An introduction into gaming theory – and how and why it should be applied to pricing strategy Gain some exclusive and unique insights into p ...
    • Platinum 2
    This is the year of 5G - and this session is an absolute must-attend for retailers who need to learn about the newest developments in 5G so that they know how to use it and unlock its huge potential i ...
    • Platinum 1
    Key learnings include: How iris nova and Coca Cola are working together How Iris Nova are selling a portfolio of beverage brands worldwide through text message-based platform An exploration of Iris No ...
12:00
    • Discovery Stage
    Bringing 5 start-ups to the forefront to battle it out in front of a panel of judges, this session could be where you discover the next innovation capable of changing the face of retail and commerce
12:05
    • Platinum 1
    Platinum 1
    Key takeaways include: Dive into the Chinese digital ecosystem and how your business/customers fit into it Learn how to execute the ideal Single’s Day Hear about the latest AI innovations and how to e ...
    • Platinum 2
    Key learnings include: An exploration into neuromarketing and how technology is used to elicit consumer emotions and how brands turn those into marketing actions How ThinkNeuro’s brain imaging technol ...
12:35
13:00
    • Workshop
    Workshop
    Join this workshop to participate in a game which will put your knowledge of your customers to the test… Key learnings include: Learning about new customer demographic opportunities Interactively high ...
13:30
    • Tech. Sprint
    Tech. Sprint
13:40
    • Discovery Stage
    Bringing 5 start-ups to the forefront to battle it out in front of a panel of judges, this session could be where you discover the next innovation capable of changing the face of retail and commerce
    • Platinum 1
    Key takeaways include: Deep dive into fascinating Chinese consumer trends and what these could mean for your customers and businesses Dive into the Chinese digital ecosystem and how your business/cust ...
13:45
    • Track 3
    This will be a debate about the future of the mobile phone and internet of things devices- which will win? Key learnings will include: Dive into M-Commerce from Chinese perspective and what this will ...
    • Platinum 2
    Join this panel to hear leaders in digital commerce discussing how they are driving their digital strategies forward in a technology-driven world, their learnings along the way, and what they believe ...
14:10
    • Track 3
    This session will explore how Freedompay and MGM Resorts are partnering to attract, engage and build meaningful customers at scale for MGM Resorts. They will explore how they’re using collecting and u ...
    • Platinum 1
    Key learnings include: Hear how Hotels.com is moving the needle by using AI to impact its marketing creative, evaluate a campaign and recommend best performing elements across audience segments Learn ...
14:15
    • Track 4
    Track 4
    How to effectively build a community How Rapha have found the right blend of community with maintaining a profitable business How to find the right balance between brand vs. bricks and mortar vs. ecom ...
14:45
    • Platinum 1
    Shop Direct have been working on a plan for the next 3-5 years to transform their tech and data capabilities, enabling them to create a world class shopping experience. Join this exclusive session to ...
14:50
    • Track 4
    Key takeaways: Learn why and how technology is fuelling economic growth in Europe Learn why the UK is still one of the best places Hear about what a successful partnership looks like and how to levera ...
15:00
    • Discovery Stage
    Discovery Stage
    Bringing 5 start-ups to the forefront to battle it out in front of a panel of judges, this session could be where you discover the next innovation capable of changing the face of retail and commerce
15:15
    • Track 4
    Key takeaways include: Best practise for in-store audiovisual deployment to elevate the customer experience Learn about the emerging audiovisual technologies and effective strategies for in-store inte ...
    • Track 3
    This session will discuss the need to refocus how customers are quantified and why a persona-based approach can generate better results. In addition, it will also cover how retailers should view techn ...
16:05
    • Mainstage
    Key takeaways include: Learn about how IoT, AI, Drones and autonomous vehicles are forming the next generation of commerce Hear how Picnic and other retailers are building logistic platforms that are ...
16:20
    • Mainstage
    Key takeaways include: Learn how thredUP are leveraging their vast Data Lake, Spark and Machine Learning to attract amazing inventory from suppliers Hear how thredUP are using data and ML to offer per ...
16:35
    • Mainstage
    Key takeaways include: Learn best practise in AI and Machine Learning from Stitch Fix, who are leveraging both to create truly a customer-centric personalised experience Discover why Stitch Fix’s blen ...
17:00
    • Tech. Sprint
    Tech. Sprint
17:20
  1. Shake your bot at THE Industry Party of the year. Complimentary drinks, music and plenty of entertainment, makes this the perfect opportunity to network, dance, eat, drink and just have fun following ...
09:00
    • Tech. Sprint
    Tech. Sprint
09:30
    • Mainstage
    Key learnings include: How Rent The Runway disrupted their own customers’ behaviour- and how this new way of consuming is changing the wider commerce landscape Insights into how Rent The Runway are di ...
09:55
    • Mainstage
10:30
    • Track 4
    Key learnings include: An exploration into the newest technologies in Internet of Things (IoT) innovation Learn the risks of reaching your customers via connected devices- about privacy and interopera ...
10:50
    • Platinum 1
    Platinum 1
    Key takeaways include: Focus on what technology to build in house, where to partner and what to buy Learnings on how to partner with other companies- and advice on best practise Learn how partners can ...
11:00
    • Tech. Sprint
    Tech. Sprint
    Each team gets 3 minutes to pitch their solutions to our panel of judges
    • Discovery Stage
    Discovery Stage
    Bringing 5 start-ups to the forefront to battle it out in front of a panel of judges, this session could be where you discover the next innovation capable of changing the face of retail and commerce
11:05
    • Track 4
    Key takeaways include: How retailers can and should be connecting data points down to a location – and apply it to a commerce network strategy Best practise in managing data transparency between retai ...
    • Track 3
    Key learnings include: Learn how leadership effectiveness at scale drives organisational health – and why this should come from the CEO and not HR Hear why digital transformations are not just about n ...
11:25
    • Platinum 2
    Key takeaways include: Learn why you should make sure the problem really exists before trying to solve it (it is often not the case, and often there is nothing to optimize), or you'll waste time Learn ...
11:35
    • Platinum 1
    Key learnings include: How to keep users engaged on mobile – how to deepen your relationship with your customer on mobile and maximise ROI Learn best practises on how to engage customers on mobile and ...
11:50
    • Track 3
    Takeaways include: An exploration into how technology is driving sustainability and transparency in businesses Hear why having sustainability and transparency embedded in retailers’ strategies is nece ...
11:55
    • Platinum 2
    Key learnings include: Learn about how machine and human stylist are working together now to provide styling advice and personalisation to consumers at scale Hear about the opportunities of AI styling ...
12:00
    • Discovery Stage
    Discovery Stage
    Bringing 5 start-ups to the forefront to battle it out in front of a panel of judges, this session could be where you discover the next innovation capable of changing the face of retail and commerce
12:05
    • Platinum 1
    Key learnings include: Deep dive into Calvin Klein case-study on Global Fit Menu – the challenges of being both a wholesaler and retailer and their learnings An exploration of emerging technologies – ...
12:30
13:35
    • Track 4
    Key takeaways: Creating the perfect 360-degree Customer journey and creating meaningful loyalty Secrets behind speed & agility to market: newness & relevance How to win at DTC when competing against y ...
13:45
    • Track 3
    Key learnings include: How we can build platforms that female consumers trust in a world where the public perception of the tech giants has shifted and they are increasingly perceived as taking advant ...
13:50
    • Platinum 2
    Takeaways include: Dive into the how robotics can drive efficiency in the supply chain Learn about the future workforce in a world where robots are creating the need for new types of roles within comm ...
14:10
    • Track 4
    Key takeaways include: Learn what makes effective personalisation – and how to understand the context of a customer’s visit How to identify a customer’s behaviour- in order to work out the context for ...
14:15
    • Platinum 1
    Platinum 1
    The retail industry is undergoing a seismic transformation. Sitting still is not an option, you have to innovate and differentiate your business to unlock your future. Innovation can be delivered in a ...
14:25
    • Platinum 2
    Key learnings include: Key learnings on creating value chain transparency through blockchain How to develop blockchain in house- key learnings Hear about Tomi’s vision for the future of blockchain in ...
14:30
    • Track 3
    Key takeaways: Generate consumer confidence Improve customer loyalty and life-time value Lift net incremental revenue by 5%-8%
14:55
    • Track 4
    Takeaways include: Learn how DTC brands are using tech to create meaningful experiences for their customers Learn why storytelling is the key to building lasting relationships with customers online – ...
16:00
    • Mainstage
16:25
    • Mainstage

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