Agenda at a glance 2019

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09:20
    • The Store Superheroes
    • The Final Milers
    • The Customer Evangelists
    • The Digital Collaborators
    Main Stage
    The acceleration and agility with which China is innovating has positioned it as a world leader in digital transformation, and one who is shaping the future of the global commerce industry. This keyno ...
09:45
    • The Store Superheroes
    • The Final Milers
    • The Digital Collaborators
    • The Talent-Seekers
    Main Stage
10:10
    • The Talent-Seekers
    Main Stage
    Be prepared to leave this session with your eyes open on how tech really can have an impact.
10:30
    • The Store Superheroes
    Workshop
    Join this meet-up to network and hack the future of your business with like-minded tribespeople with similar interests and business objectives as you. Discussion groups will break off and talk about s ...
10:40
    • The Talent-Seekers
    Track 4
    Key learnings include: Learn what moving to a devolved leadership model can unlock (discussing the cases of Inditex and Primark) Learn why the technology to support this environment is very different ...
    • The Customer Evangelists
    • The Digital Collaborators
    Track 3
    Key learnings include: An exploration into the future of mobility Learn how Toyota are working with Deeper Blue and using data, technology and personalisation to become truly customer-centric  
11:00
  1. Track 2
    • Discovery Stage
    Discovery Stage
    Bringing 5 start-ups to the forefront to battle it out in front of a panel of judges, this session could be where you discover the next innovation capable of changing the face of retail and commerce
    • The Store Superheroes
    • The Talent-Seekers
    Workshop
    Key learnings include: Attendees will understand the changing role of customer facing employees in the bricks and click world of retail Attendees will understand the importance of human interactions i ...
    • The Customer Evangelists
    • The Digital Collaborators
    • The Talent-Seekers
    Track 1
    Hello Alfred’s unique access to clients’ homes gives them (and newly-forged partners like Perrier and Diageo) a wealth of data on customer tastes and habits, along with and a unique opportunity to exp ...
11:05
    • The Digital Collaborators
    Track 4
    To discuss the future of brand and retailer relationships. With Amazon launching automated marketing solutions and pure players rethinking the traditional commercial terms, brand and retailers need to ...
    • The Digital Collaborators
    Track 3
    Key takeaways include: Learn about what’s behind the explosion of challenger banks/fintechs Hear how challenger banks and fintechs are working together to create meaningful customer experiences Discov ...
11:20
    • The Store Superheroes
    Store Of The Future Theatre
    As technology reshapes physical retail, we reveal what it will take for stores to win in the future, highlighting the characteristics that will underpin success and the capabilities needed by both ret ...
11:30
    • The Customer Evangelists
    • The Digital Collaborators
    Track 3
    Key learnings: E-commerce pricing strategy – dos and don’ts An introduction into gaming theory – and how and why it should be applied to pricing strategy Gain some exclusive and unique insights into p ...
    • The Store Superheroes
    • The Final Milers
    • The Digital Collaborators
    Track 2
    This is the year of 5G - and this session is an absolute must-attend for retailers who need to learn about the newest developments in 5G so that they know how to use it and unlock its huge potential i ...
    • The Final Milers
    • The Customer Evangelists
    • The Digital Collaborators
    Track 1
    Key learnings include: How iris nova and Coca Cola are working together How Iris Nova are selling a portfolio of beverage brands worldwide through text message-based platform An exploration of Iris No ...
11:50
    • The Customer Evangelists
    • The Digital Collaborators
    Store Of The Future Theatre
    We explore the growth of retail ecommerce and highlight the transformation underway as digital ecosystems forge ever deeper customer connections. Crucially, we highlight the ecosystems that are winnin ...
12:00
    • Discovery Stage
    Discovery Stage
    Bringing 5 start-ups to the forefront to battle it out in front of a panel of judges, this session could be where you discover the next innovation capable of changing the face of retail and commerce
12:05
    • The Final Milers
    • The Digital Collaborators
    Track 3
    With more and more consumers today willing to pay a premium for same-day or instant delivery, retailers are under pressure to find new ways of solving these challenges as ‘on demand’ delivery continue ...
    • The Customer Evangelists
    • The Digital Collaborators
    Track 1
    Key takeaways include: Dive into the Chinese digital ecosystem and how your business/customers fit into it Learn how to execute the ideal Single’s Day Hear about the latest AI innovations and how to e ...
    • The Final Milers
    Workshop
    Join this meet-up to network and hack the future of your business with like-minded tribespeople with similar interests and business objectives as you. Discussion groups will break off and talk about s ...
    • The Customer Evangelists
    • The Digital Collaborators
    Track 2
    Key learnings include: An exploration into neuromarketing and how technology is used to elicit consumer emotions and how brands turn those into marketing actions How ThinkNeuro’s brain imaging technol ...
12:15
    • The Talent-Seekers
    Track 4
    Key takeaways include: Learn what AI is and what it is not Learn about the future challenges and opportunities for AI – including philosophical and ethical issues – and how these will impact your reta ...
12:50
    • The Customer Evangelists
    Workshop
    With the continued disruption in retail the old adage that the Customer is King has never been more relevant, but how do you truly understand what they really want? With difficult market conditions, i ...
13:40
    • The Final Milers
    • The Digital Collaborators
    Track 1
    This session will explore how the battle for the last mile has changed (voice, autonomy, automated route planning, traffic data etc) with the advent of machines - with a spotlight on China as part of ...
    • Discovery Stage
    Discovery Stage
    Bringing 5 start-ups to the forefront to battle it out in front of a panel of judges, this session could be where you discover the next innovation capable of changing the face of retail and commerce
13:45
    • The Customer Evangelists
    • The Digital Collaborators
    Track 4
    Key learnings include : How commerce is evolving and what merchants and their partners can expect to encounter as more solutions, new technology, and new trends come into play, including how to map ou ...
    • The Customer Evangelists
    Track 3
    This will be a debate about the future of the mobile phone and internet of things devices- which will win? Key learnings will include: Dive, on one hand, into M-Commerce from Chinese perspective and w ...
    • The Store Superheroes
    • The Final Milers
    • The Customer Evangelists
    • The Digital Collaborators
    • The Talent-Seekers
    Track 2
    Join this panel to hear leaders in digital commerce discussing how they are driving their digital strategies forward in a technology-driven world, their learnings along the way, and what they believe ...
13:50
    • The Final Milers
    • The Digital Collaborators
    Store Of The Future Theatre
    The emergence of new fulfilment models and store network restructuring are pressuring supply chains and margins across the industry. We look at how supply chain requirements are being reshaped, includ ...
13:55
    • The Customer Evangelists
    Workshop
    Join this meet-up to network and hack the future of your business with like-minded tribespeople with similar interests and business objectives as you. Discussion groups will break off and talk about s ...
14:10
    • The Customer Evangelists
    • The Digital Collaborators
    Track 1
    Key learnings include: Hear how Hotels.com is moving the needle by using AI to impact its marketing creative, evaluate a campaign and recommend best performing elements across audience segments Learn ...
    • The Customer Evangelists
    • The Digital Collaborators
    Track 3
    Key takeaways include: Deep dive into fascinating Chinese consumer trends and what these could mean for your customers and businesses Dive into the Chinese digital ecosystem and how your business/cust ...
14:15
    • The Store Superheroes
    Track 4
    How to effectively build a community How Rapha have found the right blend of community with maintaining a profitable business How to find the right balance between brand vs. bricks and mortar vs. ecom ...
14:20
    • The Customer Evangelists
    New digital points of influence along the shopper’s path to purchase requires a new outlook on engagement and retention. We will explore the need to engage with shoppers through tangible, convenient, ...
14:30
    • The Customer Evangelists
    • The Digital Collaborators
    Track 2
    This session will dive into what retailers must do to show up in authentic ways at every stage of the consumer purchase journey, as well as discuss how the notion of “always-on” inspiration can help b ...
14:40
    • The Customer Evangelists
    Track 3
    Key takeaways include: Insights into how Klasha is serving these markets through innovation and technology and by developing its own ecosystem- and what you can learn   Deep dive into Klasha’s amazing ...
14:45
    • The Customer Evangelists
    • The Digital Collaborators
    • The Talent-Seekers
    Track 1
    Shop Direct has big plans to realise the full potential of a truly integrated retail and financial services business by putting tech and data at the heart. Join this exclusive session to hear about An ...
14:50
    • The Customer Evangelists
    • The Digital Collaborators
    Track 4
    Key takeaways: Learn why and how technology is fuelling economic growth in Europe Learn why the UK is still one of the best places Hear about what a successful partnership looks like and how to levera ...
14:55
    • The Final Milers
    • The Customer Evangelists
    • The Digital Collaborators
    Track 2
15:00
    • Discovery Stage
    Discovery Stage
    Bringing 5 start-ups to the forefront to battle it out in front of a panel of judges, this session could be where you discover the next innovation capable of changing the face of retail and commerce
15:15
    • The Store Superheroes
    • The Digital Collaborators
    Track 4
    Key takeaways include: Best practise for in-store audiovisual deployment to elevate the customer experience Learn about the emerging audiovisual technologies and effective strategies for in-store inte ...
    • The Customer Evangelists
    Track 3
    This session will discuss the need to refocus how customers are quantified and why a persona-based approach can generate better results. In addition, it will also cover how retailers should view techn ...
16:05
    • The Final Milers
    • The Customer Evangelists
    Main Stage
    Key takeaways include: Learn about how IoT, AI, Drones and autonomous vehicles are forming the next generation of commerce Hear how Picnic and other retailers are building logistic platforms that are ...
16:20
    • The Final Milers
    • The Customer Evangelists
    • The Digital Collaborators
    Main Stage
    Key takeaways include: Learn how thredUP are leveraging their vast Data Lake, Spark and Machine Learning to attract amazing inventory from suppliers Hear how thredUP are using data and ML to offer per ...
16:35
    • The Final Milers
    • The Customer Evangelists
    • The Digital Collaborators
    Main Stage
    Key takeaways include: Learn best practise in AI and Machine Learning from Stitch Fix, who are leveraging both to create truly a customer-centric personalised experience Discover why Stitch Fix’s blen ...
16:50
    • The Final Milers
    • The Customer Evangelists
    • The Digital Collaborators
    • The Talent-Seekers
    Main Stage
    Join this session with technology leaders from three game-changing companies that are creating the next generation of commerce and hear their views on a set of questions, issues keeping retailers awak ...
17:20
  1. Shake your bot at THE Industry Party of the year. Complimentary drinks, music and plenty of entertainment, makes this the perfect opportunity to network, dance, eat, drink and just have fun following ...
09:20
    • The Final Milers
    • The Customer Evangelists
    • The Digital Collaborators
    Main Stage
    Key learnings include: How Rent The Runway disrupted their own customers’ behaviour- and how this new way of consuming is changing the wider commerce landscape Insights into how Rent The Runway are di ...
09:45
  1. Main Stage
    Be prepared to leave this session with your eyes open on how tech really can have an impact.
10:00
    • The Talent-Seekers
    Main Stage
    Businesses across all industries strive to have diversity at the heart of what they do and embedding diversity into a company’s strategy, culture and DNA is the responsibility of everyone and lives fa ...
10:30
    • The Talent-Seekers
    Track 4
    Successful companies know that it's not good enough to just have an innovation department. Success is amplified when everyone in the organisation thinks and acts more innovatively in everything they d ...
    • The Digital Collaborators
    Workshop
    Join this meet-up to network and hack the future of your business with like-minded tribespeople with similar interests and business objectives as you. Discussion groups will break off and talk about s ...
    • The Customer Evangelists
    Track 3
10:50
    • The Customer Evangelists
    • The Digital Collaborators
    • The Talent-Seekers
    Track 1
    Key takeaways include: Focus on what technology to build in house, where to partner and what to buy Learnings on how to partner with other companies- and advice on best practise Learn how partners can ...
11:00
    • The Customer Evangelists
    • The Digital Collaborators
    Track 2
    Putting customers first is at the core of Zalando's success. One thing customers want as part of their online shopping experience is to be inspired, and one of the best ways to provide inspiration is ...
    • Tech. Sprint
    Tech. Sprint
    Each team has 3 minutes each to pitch their ideas to our panel of judges. The top 3 make it on to a semi-final on track 4, where they will battle it out in front of judges and a Tech. audience to win ...
    • Discovery Stage
    Discovery Stage
    Bringing 5 start-ups to the forefront to battle it out in front of a panel of judges, this session could be where you discover the next innovation capable of changing the face of retail and commerce
11:05
    • The Store Superheroes
    • The Digital Collaborators
    Track 4
    Key takeaways include: How retailers can and should be connecting data points down to a location – and apply it to a commerce network strategy Best practise in managing data transparency between retai ...
    • The Digital Collaborators
    • The Talent-Seekers
    Track 3
    Companies are using digital technologies to unlock new opportunities and new sources of economic value in commerce. But doing this requires more than just new technologies alone. Join this session as ...
11:20
    • The Store Superheroes
    Store Of The Future Theatre
    As technology reshapes physical retail, we reveal what it will take for stores to win in the future, highlighting the characteristics that will underpin success and the capabilities needed by both ret ...
11:25
    • The Customer Evangelists
    Track 2
    Key takeaways include: Learn why you should make sure the problem really exists before trying to solve it (it is often not the case, and often there is nothing to optimize), or you'll waste time Learn ...
11:35
    • The Customer Evangelists
    Track 1
    Key learnings include: How to keep users engaged on mobile – how to deepen your relationship with your customer on mobile and maximise ROI Learn best practises on how to engage customers on mobile and ...
11:50
    • The Customer Evangelists
    • The Digital Collaborators
    Store Of The Future Theatre
    We explore the growth of retail ecommerce and highlight the transformation underway as digital ecosystems forge ever deeper customer connections. Crucially, we highlight the ecosystems that are winnin ...
    • The Final Milers
    • The Customer Evangelists
    • The Digital Collaborators
    Track 4
    Key takeaways: Creating the perfect 360-degree Customer journey and creating meaningful loyalty Secrets behind speed & agility to market: newness & relevance How to win at DTC when competing against y ...
    • The Final Milers
    • The Customer Evangelists
    • The Digital Collaborators
    Track 3
    There's a long road ahead of the commerce industry when it comes to sustainability. But it’s becoming clearer every day that for any brand or retailer to remain relevant, sustainability needs to becom ...
11:55
    • The Customer Evangelists
    • The Digital Collaborators
    Track 2
    Key learnings include: Learn about how machine and human stylist are working together now to provide styling advice and personalisation to consumers at scale Hear about the opportunities of AI styling ...
12:05
    • The Customer Evangelists
    • The Digital Collaborators
    Track 1
    As the marketing landscape continues to shift from big budget TV to high volume digital, the complexity of the ecosystem is getting exponentially more and more complicated. Many companies have hundred ...
12:15
    • The Talent-Seekers
    Workshop
    Join this meet-up to network and hack the future of your business with like-minded tribespeople with similar interests and business objectives as you. Discussion groups will break off and talk about s ...
13:45
    • The Customer Evangelists
    • The Digital Collaborators
    Track 3
    Younger consumers are seriously concerned with social and environmental causes, which many regard as being the defining issues of our time. They increasingly back their beliefs with their shopping hab ...
13:50
    • The Store Superheroes
    • The Final Milers
    • The Digital Collaborators
    Track 2
    Takeaways include: Dive into the how robotics can drive efficiency in the supply chain Learn about the future workforce in a world where robots are creating the need for new types of roles within comm ...
14:00
    • The Final Milers
    • The Digital Collaborators
    Store Of The Future Theatre
    The emergence of new fulfilment models and store network restructuring are pressuring supply chains and margins across the industry. We look at how supply chain requirements are being reshaped, includ ...
14:05
    • The Customer Evangelists
    • The Digital Collaborators
    Track 4
    Key takeaways include: Learn what makes effective personalisation – and how to understand the context of a customer’s visit How to identify a customer’s behaviour- in order to work out the context for ...
14:15
    • The Store Superheroes
    • The Customer Evangelists
    • The Talent-Seekers
    Track 1
    The retail industry is undergoing a seismic transformation. Sitting still is not an option, you have to innovate and differentiate your business to unlock your future. Innovation can be delivered in a ...
14:25
    • The Final Milers
    Track 2
    Key learnings include: Key learnings on creating value chain transparency through blockchain How to develop blockchain in house- key learnings Hear about Tomi’s vision for the future of blockchain in ...
14:30
    • The Customer Evangelists
    Store Of The Future Theatre
    New digital points of influence along the shopper’s path to purchase requires a new outlook on engagement and retention. We will explore the need to engage with shoppers through tangible, convenient, ...
    • The Final Milers
    • The Customer Evangelists
    Track 3
    Recent advances in technology such as computer vision, deep learning, and recommender systems are being used to enable new shopping experiences.  Examples include filtering large catalogues to make a ...
14:40
    • The Customer Evangelists
    Track 4
    Companies are increasingly using digital technologies to tell stories about their brands, unlocking new opportunities in engaging and retaining present and future customers. Direct to consumer brands ...
15:05
    • The Store Superheroes
    Track 3
    Key learnings will include: Deep dive into cutting-edge facial recognition technology and what this means for your retail business Learn about case studies across multiple industries who are already a ...
15:35
  1. Main Stage
    Join us to see who will be crowned Discovery ‘Start Up Of The Year’ and Tech. Sprint winner!  
15:50
    • The Store Superheroes
    • The Customer Evangelists
    • The Digital Collaborators
    Main Stage
    Farfetch is transforming the luxury customer experience through rapid and sophisticated innovation and by building out its own ecosystem. Sara Wood, EVP of Product, will be discussing how Farfetch is ...
16:15
    • The Customer Evangelists
    • The Digital Collaborators
    • The Talent-Seekers
    Main Stage
17:00
  1. Main Stage

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