Agenda at a glance 2019

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08:30
    • Tech. Catalysts
    Tech. House
    An opportunity to meet the other Tech. Catalysts and hear what is going to happen over the next few days Please note this is only open to those enrolled in the Tech. Catalyst programme
09:20
    • The Store Superheroes
    • The Final Milers
    • The Customer Evangelists
    • The Digital Collaborators
    Main Stage
    The acceleration and agility with which China is innovating has positioned it as a world leader in digital transformation, and one who is shaping the future of the global commerce industry. This keyno ...
09:30
  1. WGSN Brand Clinic
    Every fashion brand needs a health check. When was your last appointment? Book into the Brand Health Clinic from WGSN Analytics to get your personalised consultation live onsite. How are you being per ...
09:45
    • The Store Superheroes
    • The Final Milers
    • The Digital Collaborators
    • The Talent-Seekers
    Main Stage
    Customers are changing and retailers have to work hard to keep up and stay ahead; often it’s digital that makes the difference. Join this keynote to hear how Sainsbury’s are creating a data and techno ...
10:10
    • The Talent-Seekers
    Main Stage
    Be prepared to leave this session with your eyes open on how tech really can have an impact.
10:30
    • The Store Superheroes
    Workshop and Meet-Ups
    Join this meet-up to network and hack the future of your business with like-minded tribespeople with similar interests and business objectives as you. Discussion groups will break off and talk about s ...
    • The Customer Evangelists
    Store Of The Future Theatre
    Which brand values are truly driving commercial success? Does it actually matter to be honest? Inclusive? Sustainable? Using case studies from apparel brands including Gymshark, Patagonia and PrettyLi ...
10:35
    • The Customer Evangelists
    • Tech. tours
    Tech Tour Meeting Point
    As consumer’s appetite continue to change, what are effective methods to keep them actively engaged? This tour will explore top technologies, from holograms to gaming, that can be implemented to incre ...
10:40
    • Retail Re-Engineered
    • The Customer Evangelists
    • The Digital Collaborators
    Retail Re-Engineered
    The rise of digital is fundamentally changing the way our consumers behave and the way we work. We’ve moved from a world where you would spend six to nine months building a big technology capability, ...
    • Rack & Crown (Powered by Rackspace)
    • The Customer Evangelists
    Rack & Crown (Powered by Rackspace)
    Customers want an increasingly personalised experience and are prepared to give up their data so that brands and retailers can deliver this.  It is the brand and/or retailer’s responsibility to ensure ...
    • The Talent-Seekers
    Track 4
    Key learnings include: Learn what moving to a devolved leadership model can unlock (discussing the cases of Inditex and Primark) Learn why the technology to support this environment is very different ...
10:55
    • The Customer Evangelists
    • The Digital Collaborators
    Track 3
    Stuffstr’s model could transform the flow of consumer goods post-sale, but only if they get the prices right.  Learn how Stuffstr uses AI to solve the problem of setting accurate buy-back prices for c ...
11:00
    • The Store Superheroes
    • The Talent-Seekers
    • Workshop
    Workshop and Meet-Ups
    Key learnings include: Attendees will understand the changing role of customer facing employees in the bricks and click world of retail Attendees will understand the importance of human interactions i ...
    • The Store Superheroes
    • The Final Milers
    • The Customer Evangelists
    • The Digital Collaborators
    Track 2
    Join this session to hear IKEA’S VP of Product Engineering, Gavin Shetly, highlight some of the recent projects he has led on and how IKEA’s compelling approach of adapting quickly, and with impressiv ...
    • Discovery Stage
    Discovery Stage
    Bringing 5 start-ups to the forefront to battle it out in front of a panel of judges, this session could be where you discover the next innovation capable of changing the face of retail and commerce
    • The Customer Evangelists
    • The Digital Collaborators
    • The Talent-Seekers
    Track 1
    Hello Alfred’s unique access to clients’ homes gives them (and newly-forged partners like Perrier and Diageo) a wealth of data on customer tastes and habits, along with and a unique opportunity to exp ...
11:05
    • The Digital Collaborators
    Track 4
    With Amazon launching automated marketing solutions and pure players rethinking the traditional commercial terms, brand and retailers need to work differently to drive growth and more personalised end ...
11:10
    • Rack & Crown (Powered by Rackspace)
    • The Digital Collaborators
    • The Talent-Seekers
    Rack & Crown (Powered by Rackspace)
    loveholidays is one of the UK’s fastest growing online travel agents, offering bespoke search and filter features that are finely tuned to customer needs. With an expanding user base, the business is ...
11:20
    • The Store Superheroes
    Store Of The Future Theatre
    As technology reshapes physical retail, we reveal what it will take for stores to win in the future, highlighting the characteristics that will underpin success and the capabilities needed by both ret ...
11:25
    • Retail Re-Engineered
    • The Customer Evangelists
    Retail Re-Engineered
    The experience economy was born out of the rise of digital and technological advancements. Yet with customer experience becoming increasingly commoditised, investment in technology alone won’t ensure ...
11:30
    • The Customer Evangelists
    • The Digital Collaborators
    Track 3
    Key learnings: E-commerce pricing strategy – dos and don’ts An introduction into gaming theory – and how and why it should be applied to pricing strategy Gain some exclusive and unique insights into p ...
    • The Store Superheroes
    • The Final Milers
    • The Digital Collaborators
    Track 2
    This is the year of 5G - and this session is an absolute must-attend for retailers who need to learn about the newest developments in 5G so that they know how to use it and unlock its huge potential i ...
    • The Final Milers
    • The Customer Evangelists
    • The Digital Collaborators
    Track 1
    Key learnings include: How Iris Nova and Coca-Cola are working together Insights into how Iris Nova are selling a portfolio of beverage brands through text message-based platform An exploration of Iri ...
11:40
    • Rack & Crown (Powered by Rackspace)
    Rack & Crown (Powered by Rackspace)
    Terms like AI and Machine learning are all the rage at the moment, but what’s the difference between the two?  In this Keynote Binesh Lad, Head of Retail for Google Cloud will discuss how AI is the sc ...
    • The Customer Evangelists
    • The Digital Collaborators
    Track 4
    This session will explore how Babylon Health is working with Amazon Web Services to drive operational efficiencies in their business. This session will explore the future of AI in commerce- how can it ...
    • The Store Superheroes
    • Tech. tours
    Tech Tour Meeting Point
    The physical store is often seen to be lagging behind the advances of the digital world, but this doesn’t have to be the case. From driving customer service to maximising consumer loyalty, this tour w ...
11:50
    • The Customer Evangelists
    • The Digital Collaborators
    Store Of The Future Theatre
    We explore the growth of retail ecommerce and highlight the transformation underway as digital ecosystems forge ever deeper customer connections. Crucially, we highlight the ecosystems that are winnin ...
11:55
    • Retail Re-Engineered
    • The Final Milers
    • The Customer Evangelists
    Retail Re-Engineered
    Fireside chat: Retail Week commercial content editor Megan Dunsby interviews Farfetch head of supply chain products Tatiana Lopes and Sorted sales director Andy Hill The store of tomorrow is warped be ...
12:05
    • The Final Milers
    Workshop and Meet-Ups
    Join this meet-up to network and hack the future of your business with like-minded tribespeople with similar interests and business objectives as you. Discussion groups will break off and talk about s ...
    • Tech. Catalysts
    The Control Room
    An exclusive opportunity for the Tech. Catalysts to meet with 3 of Tech.’s key speakers. Each speaker will give a brief overview of their career before handing over to you to ask questions and seek ad ...
    • The Final Milers
    • The Digital Collaborators
    Track 3
    With more and more consumers today willing to pay a premium for same-day or instant delivery, retailers are under pressure to find new ways of solving these challenges as ‘on demand’ delivery continue ...
    • The Customer Evangelists
    • The Digital Collaborators
    Track 1
    Key takeaways include: Dive into the Chinese digital ecosystem and how your business/customers fit into it Learn how to execute the ideal Single’s Day Hear about the latest AI innovations and how to e ...
    • The Customer Evangelists
    • The Digital Collaborators
    Track 2
    Key learnings include: An exploration into neuromarketing and how technology is used to elicit consumer emotions and how brands turn those into marketing actions How ThinkNeuro’s brain imaging technol ...
12:15
    • The Talent-Seekers
    Track 4
    Key takeaways include: Learn what AI is and what it is not Learn about the future challenges and opportunities for AI – including philosophical and ethical issues – and how these will impact your reta ...
12:35
    • VIP Lunches
    VIP Lunch Room
    Invitation-only Lunch: The Power of Personalisation: how data driven decisions can create meaningful customer experiences. Please note this is only open to those who have been invited.
    • VIP Lunches
    VIP Lunch Room
    Invitation-only Lunch: Will AI replace human thinking in commerce? Please note this is only open to those who have been invited. With computers starting to encroach on activities we previously believe ...
12:50
    • The Customer Evangelists
    • Workshop
    Workshop and Meet-Ups
    With the continued disruption in retail the old adage that the Customer is King has never been more relevant, but how do you truly understand what they really want? With difficult market conditions, i ...
13:00
    • Rack & Crown (Powered by Rackspace)
    Rack & Crown (Powered by Rackspace)
    WHAT IF YOU COULD POUR A BEER USING YOUR MIND? WELL, NOW YOU CAN. Enter the world of EEG powered beer pouring robots, at the Rackspace Rack and Crown Pub Garden (brought to you by Thirsty Thoughts). I ...
13:30
    • Rack & Crown (Powered by Rackspace)
    Rack & Crown (Powered by Rackspace)
    In an ever-evolving technology landscape one thing is certain – businesses need to disrupt their market or their own internal organisations, or face being disrupted.  Rackspace welcomes a panel of Ret ...
13:35
    • The Customer Evangelists
    Track 3
    This will be a debate about the future of the mobile phone and internet of things devices- which will win? Key learnings will include: Dive, on one hand, into M-Commerce from Chinese perspective and w ...
    • The Store Superheroes
    • The Final Milers
    • The Customer Evangelists
    • The Digital Collaborators
    • The Talent-Seekers
    Track 2
    Join this panel to hear leaders in digital commerce discussing how they are driving their digital strategies forward in a technology-driven world, their learnings along the way, and what they believe ...
13:40
    • The Final Milers
    • The Digital Collaborators
    Track 1
    This session will explore how the battle for the last mile has changed (voice, autonomy, automated route planning, traffic data etc) with the advent of machines - with a spotlight on China as part of ...
    • Discovery Stage
    Discovery Stage
    Bringing 5 start-ups to the forefront to battle it out in front of a panel of judges, this session could be where you discover the next innovation capable of changing the face of retail and commerce
13:45
    • Retail Re-Engineered
    • The Customer Evangelists
    Retail Re-Engineered
    While retailers understand that today’s customer expects fully connected, relevant, personalised experiences driven by current preferences and recent interactions, the perfect execution across channel ...
    • The Customer Evangelists
    • The Digital Collaborators
    Track 4
    Key learnings include : How commerce is evolving and what merchants and their partners can expect to encounter as more solutions, new technology, and new trends come into play, including how to map ou ...
13:50
    • The Final Milers
    • The Digital Collaborators
    Store Of The Future Theatre
    The emergence of new fulfilment models and store network restructuring are pressuring supply chains and margins across the industry. We look at how supply chain requirements are being reshaped, includ ...
13:55
    • The Customer Evangelists
    Workshop and Meet-Ups
    Join this meet-up to network and hack the future of your business with like-minded tribespeople with similar interests and business objectives as you. Discussion groups will break off and talk about s ...
14:00
    • The Final Milers
    • Tech. tours
    Tech Tour Meeting Point
    The digital revolution has driven efficiencies in the supply chain, with automation and artificial intelligence being the two main drivers. Agility is key for brands to thrive today, and on this tour ...
14:10
    • The Customer Evangelists
    • The Digital Collaborators
    Track 1
    Key learnings include: Unique insights into how Hotels.com is moving the needle by using AI to impact its marketing creative, evaluate a campaign and recommend best performing elements across audience ...
    • The Customer Evangelists
    • The Digital Collaborators
    Track 3
    Key takeaways include: Deep dive into fascinating Chinese consumer trends and what these could mean for your customers and businesses Dive into the Chinese digital ecosystem and how your business/cust ...
14:15
    • Rack & Crown (Powered by Rackspace)
    Rack & Crown (Powered by Rackspace)
    WHAT IF YOU COULD POUR A BEER USING YOUR MIND? WELL, NOW YOU CAN. Enter the world of EEG powered beer pouring robots, at the Rackspace Rack and Crown Pub Garden (brought to you by Thirsty Thoughts). I ...
    • The Store Superheroes
    Track 4
    How to effectively build a community How Rapha have found the right blend of community with maintaining a profitable business How to find the right balance between brand vs. bricks and mortar vs. ecom ...
14:20
    • The Customer Evangelists
    New digital points of influence along the shopper’s path to purchase requires a new outlook on engagement and retention. We will explore the need to engage with shoppers through tangible, convenient, ...
    • The Customer Evangelists
    • The Digital Collaborators
    Track 2
    People come to Pinterest with a dream: to renovate their homes; to get married; to figure out their personal style. They aren’t sure exactly what they want, but they’ll know it when they see it. Will ...
14:25
    • Retail Re-Engineered
    • The Customer Evangelists
    Retail Re-Engineered
    The Red Queen hypothesis, named after Lewis Carroll’s famous character, states that to gain evolutionary advantage a species has to evolve more rapidly than the speed of evolution of those around them ...
14:30
    • The Store Superheroes
    • Tech talent
    • The Final Milers
    • The Customer Evangelists
    • The Digital Collaborators
    • Workshop
    Workshop and Meet-Ups
    How can retailers implement new technology quicker and in a cost-efficient and scalable way? An approach used with world leading organisations to tackle the challenging external factors impacting reta ...
    • Tech. Catalysts
    The Control Room
    This is your opportunity to get career advice and insight from leading retail and digital leaders. Choose 3 mentors and sessions you wish to go to and spend 20 minutes at each with up to 5 Tech. Catal ...
14:40
    • The Customer Evangelists
    Track 3
    This session will discuss the need to refocus how customers are quantified and why a persona-based approach can generate better results. In addition, it will also cover how retailers should view techn ...
14:45
    • The Final Milers
    • The Customer Evangelists
    • The Digital Collaborators
    Track 2
    Tech 100 celebrates the top digital pioneers in the retail and commerce ecosystem. We bring together a panel of this year’s highest ranked retailers to find out how they are driving digital transforma ...
    • The Customer Evangelists
    • The Digital Collaborators
    • The Talent-Seekers
    Track 1
    Shop Direct has big plans to realise the full potential of a truly integrated retail and financial services business by putting tech and data at the heart. Join this exclusive session to hear about ho ...
14:50
    • The Customer Evangelists
    • The Digital Collaborators
    Track 4
    Key takeaways: Learn why and how technology is fuelling economic growth in Europe and where your businesses fit in to the ecosystem Learn why the UK is still one of the best technology innovation hubs ...
15:00
    • Rack & Crown (Powered by Rackspace)
    • The Final Milers
    • The Customer Evangelists
    • The Digital Collaborators
    Rack & Crown (Powered by Rackspace)
    Boozt is one of the fastest growing fashion retailers in the Nordics, with 1.4 million customers.  Boozt focus on customers being able to order and receive their shopping within a day. Hear about how ...
    • The Customer Evangelists
    • Tech. tours
    Tech Tour Meeting Point
    Can’t decide whether you’re looking to drive engagement, enable efficiency, or increase conversion? Join us for a lucky dip session. We’ll give you a mash-up of some of the top exhibitors, an overview ...
    • Discovery Stage
    Discovery Stage
    Bringing 5 start-ups to the forefront to battle it out in front of a panel of judges, this session could be where you discover the next innovation capable of changing the face of retail and commerce
15:15
    • The Store Superheroes
    • The Digital Collaborators
    Track 4
    How can brick and mortar be dead when 90% of retail sales still happen in store? Join this panel to hear a conversation about the most exciting cutting-edge digital innovations which are continuing to ...
15:30
    • Rack & Crown (Powered by Rackspace)
    • The Talent-Seekers
    Rack & Crown (Powered by Rackspace)
    The needs, wants and desires of your next generation of employees are changing in line with how your services will be identified, procured and consumed.  In this session, I will walk through how my ow ...
15:50
    • Rack & Crown (Powered by Rackspace)
    Rack & Crown (Powered by Rackspace)
    WHAT IF YOU COULD POUR A BEER USING YOUR MIND? WELL, NOW YOU CAN. Enter the world of EEG powered beer pouring robots, at the Rackspace Rack and Crown Pub Garden (brought to you by Thirsty Thoughts). I ...
16:05
    • The Final Milers
    • The Customer Evangelists
    Main Stage
    Key takeaways include: Learn about how IoT, AI, Drones and autonomous vehicles are forming the next generation of commerce Hear how Picnic and other retailers are building logistic platforms that are ...
16:20
    • The Final Milers
    • The Customer Evangelists
    • The Digital Collaborators
    Main Stage
    Key takeaways include: Learn how thredUP are leveraging their vast Data Lake, Spark and Machine Learning to attract amazing inventory from suppliers Hear how thredUP are using data and ML to offer per ...
16:35
    • The Final Milers
    • The Customer Evangelists
    • The Digital Collaborators
    Main Stage
    Key takeaways include: Learn best practise in AI and Machine Learning from Stitch Fix, who are leveraging both to create truly a customer-centric personalised experience Discover why Stitch Fix’s blen ...
16:50
    • The Final Milers
    • The Customer Evangelists
    • The Digital Collaborators
    • The Talent-Seekers
    Main Stage
    Join this session with technology leaders from three game-changing companies that are creating the next generation of commerce and hear their views on a set of questions, issues keeping retailers awak ...
17:25
  1. Main Stage
    Join this exciting live performance to get in the mood to move your bot at the Industry Party.  
17:35
  1. Main Stage
    Shake your bot at the industry party of the year! Complimentary drinks, music and plenty of entertainment, makes this the perfect opportunity to network, dance, eat, drink and just have fun following ...
18:00
    • The Digital Collaborators
    • The Talent-Seekers
    Track 4
    It's The DevOps Exchange's 50th Event and we are delighted that they are hosting it at Tech. We have some of the hottest Technology companies in the UK at the moment coming to share their DevOps Journ ...
09:15
    • The Final Milers
    • The Customer Evangelists
    • The Digital Collaborators
    Main Stage
    Key learnings include: How Rent The Runway disrupted their own customers’ behaviour- and how this new way of consuming is changing the wider commerce landscape Insights into how Rent The Runway are di ...
09:40
    • The Digital Collaborators
    Main Stage
    Be prepared to leave this session with your eyes open on how tech really can have an impact.
10:00
    • The Talent-Seekers
    Main Stage
    Businesses across all industries strive to have diversity at the heart of what they do and embedding diversity into a company’s strategy, culture and DNA is the responsibility of everyone and lives fa ...
10:30
    • The Digital Collaborators
    Workshop and Meet-Ups
    Join this meet-up to network and hack the future of your business with like-minded tribespeople with similar interests and business objectives as you. Discussion groups will break off and talk about s ...
    • The Talent-Seekers
    Track 4
    Successful companies know that it's not good enough to just have an innovation department. Success is amplified when everyone in the organisation thinks and acts more innovatively in everything they d ...
10:35
    • The Customer Evangelists
    Track 3
    Consumers are increasingly expecting hyper-personalised experiences. DNA testing, though still in its infancy, could unlock new ways for consumers to make more informed purchasing decisions, and also ...
    • The Final Milers
    • Tech. tours
    Tech Tour Meeting Point
    The digital revolution has driven efficiencies in the supply chain, with automation and artificial intelligence being the two main drivers. Agility is key for brands to thrive today, and on this tour ...
10:40
    • Tech. Catalysts
    The Control Room
    This is your opportunity to get career advice and insight from leading retail and digital leaders. Choose 3 mentors and sessions you wish to go to and spend 20 minutes at each with up to 5 Tech. Catal ...
    • Retail Re-Engineered
    • The Talent-Seekers
    Retail Re-Engineered
    A panel of leading suppliers and retail experts share their insight on what a winning tech leader looks like today and some of the defining characteristics in this year’s Tech 100, Retail Week’s lowdo ...
    • Rack & Crown (Powered by Rackspace)
    • The Customer Evangelists
    Rack & Crown (Powered by Rackspace)
    Customers want an increasingly personalised experience and are prepared to give up their data so that brands and retailers can deliver this.  It is the brand and/or retailer’s responsibility to ensure ...
11:00
    • The Customer Evangelists
    • The Digital Collaborators
    Track 2
    Putting customers first is at the core of Zalando's success. One thing customers want as part of their online shopping experience is to be inspired, and one of the best ways to provide inspiration is ...
    • The Customer Evangelists
    • The Digital Collaborators
    • The Talent-Seekers
    Track 1
    Partnerships and strategic alliances are propelling the industry into the future, and they’re something we’re going to see more and more of. But there are still question marks around how to partner su ...
    • Discovery Stage
    Discovery Stage
    Bringing 5 start-ups to the forefront to battle it out in front of a panel of judges, this session could be where you discover the next innovation capable of changing the face of retail and commerce
11:05
    • The Store Superheroes
    • The Digital Collaborators
    Track 4
    Key takeaways include: How retailers can and should be connecting data points down to a location – and apply it to a commerce network strategy Best practise in managing data transparency between retai ...
    • The Digital Collaborators
    • The Talent-Seekers
    Track 3
    Companies are using digital technologies to unlock new opportunities and new sources of economic value in commerce. But doing this requires more than just new technologies alone. Join this session as ...
11:10
    • Workshop
    Workshop and Meet-Ups
    Get a close look into the 500+ retail tech ecosystem in Israel and learn how to build an open innovation process that will ensure your work with tech startups will affect the bottom line of your compa ...
    • Rack & Crown (Powered by Rackspace)
    • The Digital Collaborators
    • The Talent-Seekers
    Rack & Crown (Powered by Rackspace)
    loveholidays is one of the UK’s fastest growing online travel agents, offering bespoke search and filter features that are finely tuned to customer needs. With an expanding user base, the business is ...
11:15
    • Retail Re-Engineered
    • The Customer Evangelists
    Retail Re-Engineered
    This year saw the launch of Retail Week, Loqate, a GBG Solution, and Edge by Ascential’s second International Retail Index. This panel will reveal how the highest ranked retailers on the list have int ...
11:20
    • The Store Superheroes
    Store Of The Future Theatre
    As technology reshapes physical retail, we reveal what it will take for stores to win in the future, highlighting the characteristics that will underpin success and the capabilities needed by both ret ...
11:25
    • The Customer Evangelists
    Track 2
    Key takeaways include: Learn why you should make sure the problem really exists before trying to solve it (it is often not the case, and often there is nothing to optimize), or you'll waste time Learn ...
11:35
    • The Customer Evangelists
    • The Digital Collaborators
    Track 1
    In this presentation, Mike Hines shares the journey that the Amazon Appstore has taken with Rewards Campaigns, from developing internal campaigns and tools to sharing those more broadly at Amazon and ...
11:40
    • Rack & Crown (Powered by Rackspace)
    • The Talent-Seekers
    Rack & Crown (Powered by Rackspace)
    The needs, wants and desires of your next generation of employees are changing in line with how your services will be identified, procured and consumed.  In this session, I will walk through how my ow ...
    • The Digital Collaborators
    • Tech. tours
    Tech Tour Meeting Point
    As consumer’s appetite continue to change, what are effective methods to keep them actively engaged? This tour will explore top technologies, from holograms to gaming, that can be implemented to incre ...
11:50
    • The Customer Evangelists
    • The Digital Collaborators
    Store Of The Future Theatre
    We explore the growth of retail ecommerce and highlight the transformation underway as digital ecosystems forge ever deeper customer connections. Crucially, we highlight the ecosystems that are winnin ...
    • The Final Milers
    • The Customer Evangelists
    • The Digital Collaborators
    Track 4
    Key takeaways: How retailers can create the perfect 360-degree customer journey and meaningful loyalty, thereby encouraging new customers and increasing customer retention Insights into the secrets be ...
    • The Final Milers
    • The Customer Evangelists
    • The Digital Collaborators
    Track 3
    There's a long road ahead of the commerce industry when it comes to sustainability. But it’s becoming clearer every day that for any brand or retailer to remain relevant, sustainability needs to becom ...
11:55
    • The Customer Evangelists
    • The Digital Collaborators
    Track 2
    Key learnings include: Learn about how machine and human stylist are working together now to provide styling advice and personalisation to consumers at scale Hear about the opportunities of AI styling ...
12:00
    • Retail Re-Engineered
    • The Talent-Seekers
    Retail Re-Engineered
    Fireside chat: Isobar head of innovation Alex Hamilton interviews Clarins digital, ecommerce and CRM director Emilie Manoury. In this session, Manoury reveals how Clarins has removed organisational si ...
    • Discovery Stage
    Discovery Stage
    Bringing 5 start-ups to the forefront to battle it out in front of a panel of judges, this session could be where you discover the next innovation capable of changing the face of retail and commerce
12:05
    • The Customer Evangelists
    • The Digital Collaborators
    Track 1
    As the marketing landscape continues to shift from big budget TV to high volume digital, the complexity of the ecosystem is getting exponentially more and more complicated. Many companies have hundred ...
12:15
    • The Talent-Seekers
    Workshop and Meet-Ups
    Join this meet-up to network and hack the future of your business with like-minded tribespeople with similar interests and business objectives as you. Discussion groups will break off and talk about s ...
12:35
    • VIP Lunches
    VIP Lunch Room
    Invitation-only Lunch:  Is technology-enabled sustainability becoming the new competitive advantage? Please note this is only open to those who have been invited.
    • VIP Lunches
    VIP Lunch Room
    Invitation-only Lunch:  Preparing for tomorrow’s supply chain. Please note this is only open to those who have been invited.
13:30
    • Rack & Crown (Powered by Rackspace)
    Rack & Crown (Powered by Rackspace)
    In an ever-evolving technology landscape one thing is certain – businesses need to disrupt their market or their own internal organisations, or face being disrupted.  Rackspace welcomes a panel of Ret ...
13:35
    • The Talent-Seekers
    Track 4
    Join our top three Tech. Sprint teams as chosen by our judges as they each pitch their solution created in the last 24 hours in front of you and our esteemed judges. The challenge is ‘How can retailer ...
13:40
    • The Customer Evangelists
    • The Digital Collaborators
    Track 1
    Join Snap Inc.'s Hannah St Paul and Kathleen Gambarelli on a journey through the latest trends and tech innovations in retail on smartphones - and beyond. This unique session will present the results ...
    • Discovery Stage
    Discovery Stage
    Join us for the final Discovery Zone session.
13:45
    • The Customer Evangelists
    • The Digital Collaborators
    Track 3
    Younger consumers are seriously concerned with social and environmental causes, which many regard as being the defining issues of our time. They increasingly back their beliefs with their shopping hab ...
13:50
    • The Customer Evangelists
    Track 2
    This is not a session to miss! Mobile games such as Fortnite have already proved that customers are willing to spend money on digital assets. Glu Mobile’s Covet Fashion game generated $53.4 million in ...
14:00
    • Retail Re-Engineered
    • The Digital Collaborators
    Retail Re-Engineered
    UK retail is in a state of flux, much like the rest of the country. The trading environment has never been more competitive. Yet, investments made by retailers today are the ones that will bear fruit ...
    • The Final Milers
    • The Digital Collaborators
    Store Of The Future Theatre
    The emergence of new fulfilment models and store network restructuring are pressuring supply chains and margins across the industry. We look at how supply chain requirements are being reshaped, includ ...
14:05
    • The Customer Evangelists
    • The Digital Collaborators
    Track 4
    Key takeaways include: Learn what makes effective personalisation – and how to understand the context of a customer’s visit – even when the customer does all they can do remain anonymous! How to ident ...
14:15
    • Tech. Catalysts
    The Control Room
    Ahead of his closing keynote, take this opportunity to learn from the guy responsible for enabling, empowering, and encouraging Kroger (US largest supermarket chain) to efficiently develop and deploy ...
    • The Store Superheroes
    • The Customer Evangelists
    • The Talent-Seekers
    Track 1
    The retail industry is undergoing a seismic transformation. Sitting still is not an option, you have to innovate and differentiate your business to unlock your future. Innovation can be delivered in a ...
14:20
    • The Digital Collaborators
    • Tech. tours
    Tech Tour Meeting Point
    The physical store is often seen to be lagging behind the advances of the digital world, but this doesn’t have to be the case. From driving customer service to maximising consumer loyalty, this tour w ...
14:25
    • The Final Milers
    Track 2
    Key learnings include: Key learnings on creating value chain transparency through blockchain How to develop blockchain in house- key learnings Hear about Tomi’s vision for the future of blockchain in ...
14:30
    • Rack & Crown (Powered by Rackspace)
    • The Final Milers
    • The Customer Evangelists
    • The Digital Collaborators
    Rack & Crown (Powered by Rackspace)
    Boozt is one of the fastest growing fashion retailers in the Nordics, with 1.4 million customers.  Boozt focus on customers being able to order and receive their shopping within a day. Hear about how ...
    • The Customer Evangelists
    Store Of The Future Theatre
    New digital points of influence along the shopper’s path to purchase requires a new outlook on engagement and retention. We will explore the need to engage with shoppers through tangible, convenient, ...
    • The Final Milers
    • The Customer Evangelists
    Track 3
    Recent advances in technology such as computer vision, deep learning, and recommender systems are being used to enable new shopping experiences.  Examples include filtering large catalogues to make a ...
14:35
    • Retail Re-Engineered
    • The Customer Evangelists
    • The Digital Collaborators
    • The Talent-Seekers
    Retail Re-Engineered
    Fireside chat: Retail Week head of insight Lisa Byfield-Green interviews Footasylum IT director Paul Martin and Sorted sales director Andy Hill We’re never going to actually complete it. It’s not an a ...
14:40
    • The Customer Evangelists
    Track 4
    Companies are increasingly using digital technologies to tell stories about their brands, unlocking new opportunities in engaging and retaining present and future customers. Direct to consumer brands ...
14:55
  1. Store Of The Future Theatre
    Which brand values are truly driving commercial success? Does it actually matter to be honest? Inclusive? Sustainable? Using case studies from apparel brands including Gymshark, Patagonia and PrettyLi ...
15:05
    • The Store Superheroes
    Track 3
    Key learnings will include: Deep dive into cutting-edge facial recognition technology and what this means for your retail business Learn about case studies across multiple industries who are already a ...
15:35
  1. Main Stage
    Join us to see who will be crowned Discovery’s Start-Up Of The Year!
15:50
    • The Store Superheroes
    • The Customer Evangelists
    • The Digital Collaborators
    Main Stage
    Farfetch is transforming the luxury customer experience through rapid and sophisticated innovation and by building out its own ecosystem. Sara Wood, EVP of Product, will be discussing how Farfetch is ...
16:15
    • The Customer Evangelists
    • The Digital Collaborators
    • The Talent-Seekers
    Main Stage
    84.51° is the consumer insights subsidiary (200+ data scientists) of The Kroger Co, the world’s second largest grocer. Much of their value involves predictive and prescriptive modeling using machine l ...

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