2019 Featured sessions

The digital revolution has unlocked a new world of opportunities where technology is being used to increase value, convenience and experience for the customer. Customers' expectations have grown to sky-high heights and the retailers that fail to keep up with these will not survive. Our amazing set of speakers were selected because they are at the top of their game in terms of leading the commerce industry forward.

Join these fantastic sessions in order to be inspired, learn and gather tangible takeaways to then take back to your businesses, in order to not just survive, but thrive in the new digital age.

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  1. Workshop
    60 mins
    • The Customer Evangelists
    With the continued disruption in retail the old adage that the Customer is King has never been more relevant, but how do you truly understand what they really want? With difficult market conditions, i ...
  2. Track 4
    30 mins
    • The Customer Evangelists
    • The Digital Collaborators
    Key takeaways include: Learn what makes effective personalisation – and how to understand the context of a customer’s visit How to identify a customer’s behaviour- in order to work out the context for ...
  3. Track 4
    30 mins
    • The Store Superheroes
    • The Digital Collaborators
    Key takeaways include: How retailers can and should be connecting data points down to a location – and apply it to a commerce network strategy Best practise in managing data transparency between retai ...
  4. Track 4
    40 mins
    • The Store Superheroes
    • The Digital Collaborators
    Key takeaways include: Best practise for in-store audiovisual deployment to elevate the customer experience Learn about the emerging audiovisual technologies and effective strategies for in-store inte ...
  5. Track 4
    20 mins
    • The Customer Evangelists
    • The Digital Collaborators
    Key takeaways: Learn why and how technology is fuelling economic growth in Europe Learn why the UK is still one of the best places Hear about what a successful partnership looks like and how to levera ...
  6. Track 4
    25 mins
    • The Talent-Seekers
    Key takeaways include: Learn what AI is and what it is not Learn about the future challenges and opportunities for AI – including philosophical and ethical issues – and how these will impact your reta ...
  7. Track 4
    20 mins
    • The Digital Collaborators
    To discuss the future of brand and retailer relationships. With Amazon launching automated marketing solutions and pure players rethinking the traditional commercial terms, brand and retailers need to ...
  8. Track 3
    30 mins
    • The Final Milers
    • The Customer Evangelists
    Recent advances in technology such as computer vision, deep learning, and recommender systems are being used to enable new shopping experiences.  Examples include filtering large catalogues to make a ...
  9. Track 3
    40 mins
    • The Customer Evangelists
    • The Digital Collaborators
    Younger consumers are seriously concerned with social and environmental causes, which many regard as being the defining issues of our time. They increasingly back their beliefs with their shopping hab ...
  10. Track 3
    40 mins
    • The Final Milers
    • The Customer Evangelists
    • The Digital Collaborators
    There's a long road ahead of the commerce industry when it comes to sustainability. But it’s becoming clearer every day that for any brand or retailer to remain relevant, sustainability needs to becom ...
  11. Track 3
    40 mins
    • The Digital Collaborators
    • The Talent-Seekers
    Companies are using digital technologies to unlock new opportunities and new sources of economic value in commerce. But doing this requires more than just new technologies alone. Join this session as ...
  12. Track 3
    40 mins
    • The Customer Evangelists
    This session will discuss the need to refocus how customers are quantified and why a persona-based approach can generate better results. In addition, it will also cover how retailers should view techn ...
  13. Track 3
    20 mins
    • The Customer Evangelists
    This will be a debate about the future of the mobile phone and internet of things devices- which will win? Key learnings will include: Dive, on one hand, into M-Commerce from Chinese perspective and w ...
  14. Track 3
    30 mins
    • The Customer Evangelists
    • The Digital Collaborators
    Key learnings: E-commerce pricing strategy – dos and don’ts An introduction into gaming theory – and how and why it should be applied to pricing strategy Gain some exclusive and unique insights into p ...
  15. Track 2
    30 mins
    • The Final Milers
    Key learnings include: Key learnings on creating value chain transparency through blockchain How to develop blockchain in house- key learnings Hear about Tomi’s vision for the future of blockchain in ...
  16. Track 2
    30 mins
    • The Store Superheroes
    • The Final Milers
    • The Digital Collaborators
    Takeaways include: Dive into the how robotics can drive efficiency in the supply chain Learn about the future workforce in a world where robots are creating the need for new types of roles within comm ...
  17. Track 2
    40 mins
    • The Customer Evangelists
    • The Digital Collaborators
    Key learnings include: Learn about how machine and human stylist are working together now to provide styling advice and personalisation to consumers at scale Hear about the opportunities of AI styling ...
  18. Track 2
    25 mins
    • The Customer Evangelists
    Key takeaways include: Learn why you should make sure the problem really exists before trying to solve it (it is often not the case, and often there is nothing to optimize), or you'll waste time Learn ...
  19. Track 2
    40 mins
    • The Store Superheroes
    • The Final Milers
    • The Customer Evangelists
    • The Digital Collaborators
    • The Talent-Seekers
    Join this panel to hear leaders in digital commerce discussing how they are driving their digital strategies forward in a technology-driven world, their learnings along the way, and what they believe ...
  20. Track 2
    30 mins
    • The Customer Evangelists
    • The Digital Collaborators
    Key learnings include: An exploration into neuromarketing and how technology is used to elicit consumer emotions and how brands turn those into marketing actions How ThinkNeuro’s brain imaging technol ...
  21. Track 2
    30 mins
    • The Store Superheroes
    • The Final Milers
    • The Digital Collaborators
    This is the year of 5G - and this session is an absolute must-attend for retailers who need to learn about the newest developments in 5G so that they know how to use it and unlock its huge potential i ...
  22. Track 3
    25 mins
    • The Store Superheroes
    Key learnings will include: Deep dive into cutting-edge facial recognition technology and what this means for your retail business Learn about case studies across multiple industries who are already a ...
  23. Track 1
    25 mins
    • The Customer Evangelists
    • The Digital Collaborators
    As the marketing landscape continues to shift from big budget TV to high volume digital, the complexity of the ecosystem is getting exponentially more and more complicated. Many companies have hundred ...
  24. Track 1
    25 mins
    • The Customer Evangelists
    Key learnings include: How to keep users engaged on mobile – how to deepen your relationship with your customer on mobile and maximise ROI Learn best practises on how to engage customers on mobile and ...
  25. Track 1
    30 mins
    • The Customer Evangelists
    • The Digital Collaborators
    Key learnings include: Hear how Hotels.com is moving the needle by using AI to impact its marketing creative, evaluate a campaign and recommend best performing elements across audience segments Learn ...
  26. Track 3
    25 mins
    • The Customer Evangelists
    • The Digital Collaborators
    Key takeaways include: Deep dive into fascinating Chinese consumer trends and what these could mean for your customers and businesses Dive into the Chinese digital ecosystem and how your business/cust ...
  27. Track 1
    30 mins
    • The Final Milers
    • The Customer Evangelists
    • The Digital Collaborators
    Key learnings include: How iris nova and Coca Cola are working together How Iris Nova are selling a portfolio of beverage brands worldwide through text message-based platform An exploration of Iris No ...
  28. Main Stage
    25 mins
    • The Final Milers
    • The Customer Evangelists
    • The Digital Collaborators
    Key learnings include: How Rent The Runway disrupted their own customers’ behaviour- and how this new way of consuming is changing the wider commerce landscape Insights into how Rent The Runway are di ...
  29. Main Stage
    15 mins
    • The Final Milers
    • The Customer Evangelists
    • The Digital Collaborators
    Key takeaways include: Learn best practise in AI and Machine Learning from Stitch Fix, who are leveraging both to create truly a customer-centric personalised experience Discover why Stitch Fix’s blen ...
  30. Main Stage
    15 mins
    • The Final Milers
    • The Customer Evangelists
    • The Digital Collaborators
    Key takeaways include: Learn how thredUP are leveraging their vast Data Lake, Spark and Machine Learning to attract amazing inventory from suppliers Hear how thredUP are using data and ML to offer per ...
  31. Main Stage
    15 mins
    • The Final Milers
    • The Customer Evangelists
    Key takeaways include: Learn about how IoT, AI, Drones and autonomous vehicles are forming the next generation of commerce Hear how Picnic and other retailers are building logistic platforms that are ...
  32. Workshop
    60 mins
    • The Store Superheroes
    • The Talent-Seekers
    Key learnings include: Attendees will understand the changing role of customer facing employees in the bricks and click world of retail Attendees will understand the importance of human interactions i ...
  33. Track 4
    20 mins
    • The Talent-Seekers
    Key learnings include: Learn what moving to a devolved leadership model can unlock (discussing the cases of Inditex and Primark) Learn why the technology to support this environment is very different ...
  34. Track 3
    20 mins
    • The Digital Collaborators
    Key takeaways include: Learn about what’s behind the explosion of challenger banks/fintechs Hear how challenger banks and fintechs are working together to create meaningful customer experiences Discov ...
  35. Track 1
    25 mins
    • The Customer Evangelists
    • The Digital Collaborators
    • The Talent-Seekers
    Hello Alfred’s unique access to clients’ homes gives them (and newly-forged partners like Perrier and Diageo) a wealth of data on customer tastes and habits, along with and a unique opportunity to exp ...

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