Key themes for 2019

Following extensive industry research with a large set of key decision makers from across the commerce ecosystem and our Advisory Board, key themes were highlighted which are underpinning the challenges and opportunities the digital revolution has presented the commerce sector with. Take a look at these key themes which form the foundation of our extensive programme for 2019. 
DATA

DATA

Being able to democratise and weaponise your data is a necessary foundation for any successful business and done properly, will be a game-changer. Businesses armed with the right data skills and understanding will win because they will be equipped with the knowledge necessary to make smart decisions and provide better customer experiences.
THE CUSTOMER

THE CUSTOMER

Ownership of the traditional consumer-retailer relationship has fundamentally shifted. The retailers that will succeed will be those who are able to deeply understand their customer, exceed their expectations, adapt quickly to change, and become truly customer-centric by placing their customer at the heart of everything they do.
BRICK AND MORTAR

BRICK AND MORTAR

The role of the physical store is changing and the retailers that do not evolve with the times will lose. The companies that are winning are those who are transforming their stores into experiential spaces where technologies are used to remove friction from in-store processes and collect on valuable customer insights.
AI & MACHINE LEARNING

AI & MACHINE LEARNING

The promises and potential of AI & machine learning are huge but few are nailing it. What can be learned from those who are getting it right and using it to solve big business problems? What can be learned from failed applications?
THE WAR FOR TECH TALENT

THE WAR FOR TECH TALENT

The war for top tech talent is absolutely fierce across the entire spectrum of the economy. Commerce is no different. No matter who you are, you need the top tech talent in order to crush your competitors. Attracting the top tech talent and embedding a digital-first approach in your organisation will be key to winning.
Supply Chain

SUPPLY CHAIN

Supply chain technologies are advancing at rocket speed and the enterprises that can identify where to invest and innovate will win. Businesses that can successfully develop their endless aisle, optimise their final mile, remove cost and improve efficiencies will be the most competitive.
Technologies

LEGACY SYSTEMS & AGILITY

How can new technologies be cost-efficiently introduced to allow a retailer to become more agile, without completely replacing legacy systems? Where should bets be placed when it comes to this new technology? 
Partnerships

ECOSYSTEMS AND PARTNERSHIPS

More and more businesses are partnering to leverage expertise and gain competitive advantage together. To win a piece of the pie, it is necessary to know what to build in house, what to buy, where and how to partner and then how to manage these partnerships, specifically with data transparency, all with the end goal of creating something useful for the customer. 

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