With Tech. 2019 fast approaching, take a look at the key themes that are shaping our extensive programme.
Being able to democratise and weaponise your data is a necessary foundation for any successful business and done properly, will be a game-changer. Businesses armed with the right data skills and understanding will win because they will be equipped with the knowledge necessary to make smart decisions and provide better customer experiences.
Ownership of the traditional consumer-retailer relationship has fundamentally shifted. The retailers that will succeed will be those who are able to deeply understand their customer, exceed their expectations, adapt quickly to change, and become truly customer-centric by placing their customer at the heart of everything they do.
Brick and mortar
The role of the physical store is changing and the retailers that do not evolve with the times will lose. The companies that are winning are those who are transforming their stores into experiential spaces where technologies are used to remove friction from in-store processes and collect on valuable customer insights.
The War For Tech Talent
The war for top tech talent is absolutely fierce across the entire spectrum of the economy. Commerce is no different. No matter who you are, you need the top tech talent in order to crush your competitors. Attracting the top tech talent and embedding a digital-first approach in your organisation will be key to winning.
Supply chain technologies are advancing at rocket speed and the enterprises that can identify where to invest and innovate will win. Businesses that can successfully develop their endless aisle, optimise their final mile, remove cost and improve efficiencies will be the most competitive.
Legacy Systems & Agility
How can new technologies be cost-efficiently introduced to allow a retailer to become more agile, without completely replacing legacy systems? Where should bets be placed when it comes to this new technology?
Ecosystems and partnerships
More and more businesses are partnering to leverage expertise and gain competitive advantage together. To win a piece of the pie, it is necessary to know what to build in house, what to buy, where and how to partner and then how to manage these partnerships, specifically with data transparency, all with the end goal of creating something useful for the customer.