Andy Rudd

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Andy Rudd

Andy Rudd

Director of Customer Experience, Kingfisher PLC

Andy has many years of experience in retail including 12 years at Kingfisher. He uses service design thinking to drive a holistic approach to creating the world's leading home improvement customer experience. The CX design team at Kingfisher puts the customer at the heart of everything it does, co-creating solutions to customer problems and designing holistically across all channels for front- and back-stage activities – including online, in-store and human interactions with customers.

Sessions

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