How Clarins is breaking down silos to deliver success

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How Clarins is breaking down silos to deliver success

03 Oct 2019
Retail Re-Engineered
Retail Re-Engineered , The Talent-Seekers

Fireside chat: Isobar head of innovation Alex Hamilton interviews Clarins digital, ecommerce and CRM director Emilie Manoury.

In this session, Manoury reveals how Clarins has removed organisational silos to better serve the customer across channels, with digital, ecommerce and CRM all working more closely together.

She will talk about why the decision was made, the challenges the brand faced, how its team was restructured, what the results have been, and how Clarins is future proofing its business.

Speakers
Alex Hamilton, Head of Innovation - Isobar
Emilie Maunoury, Digital, Ecommerce & CRM Director - Clarins

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