Strategies to win in a disruptive technology environment: Shopper Engagement & Retention

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Strategies to win in a disruptive technology environment: Shopper Engagement & Retention

03 Oct 2019
Store Of The Future Theatre
The Customer Evangelists

New digital points of influence along the shopper’s path to purchase requires a new outlook on engagement and retention. We will explore the need to engage with shoppers through tangible, convenient, emotional and interactive experiences and define the capabilities needed by retailers to retain long term loyalty.

Speakers
David Gordon, Research Director - Edge by Ascential
Flo Wright, Retail Analyst - Edge by Ascential

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