Workshop: How well do you know your customers? Interactive game

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Workshop: How well do you know your customers? Interactive game

02 Oct 2019
Workshop
The Customer Evangelists , Workshop

With the continued disruption in retail the old adage that the Customer is King has never been more relevant, but how do you truly understand what they really want? With difficult market conditions, increasing consumer choice and reducing loyalty - understanding your customers and what they really want to buy, before you’ve made stock decisions, is becoming more and more vital.

This session will provide insights from over 538m customer opinions on over 3m products and invite attendees to take part in an interactive session focusing on how to use customer insights to make sure you have the right product, for the right customer at the right price.

Key learnings include:

  • Highlight customer demographic opportunities that retailers may not have considered
  • Interactively highlight how our human preconceptions can blind us whereas data insights can challenge and make us rethink
  • Highlight how similar/different customer segments actually are and behave
Speakers
Cally Russell, CEO - Mallzee

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